Troubleshooting
Not working?
If the ChatGPT app won't load, sign in or respond, it is usually one of a handful of causes — a connection problem, an outage, an outdated app, a cache issue, a login glitch, a restriction, an old device, or reaching your limits. Match each cause to its fix below.
Steps are general; exact menus vary by device and app version. Verify specifics on OpenAI's help center. This site is an independent guide, not affiliated with OpenAI.
Causes and fixes, mapped
Most ChatGPT app problems come from a short list of causes. Here is each common cause with the fix that addresses it. The fastest single test is to open chatgpt.com in a browser: if the web app works but the native app does not, the problem is the app, not your account.
- No internet → check your connection; switch between Wi-Fi and mobile data; load another site to confirm.
- OpenAI outage → check OpenAI's status page; if there is an incident, wait for OpenAI to resolve it.
- App out of date → update ChatGPT from your platform's app store.
- Corrupted cache → clear the app cache, or uninstall and reinstall from the official store.
- Login / session issue → sign out and sign back in with your OpenAI account.
- Region or age restriction → confirm ChatGPT is available in your region and that your account meets age settings.
- Device OS too old → update your operating system, or use the web app on a supported device.
- High demand / limits reached → wait and try again later; review your plan limits on OpenAI's pricing page.
Check your internet connection
Confirm you have a working connection. Switch between Wi-Fi and mobile data, or load another website to verify the network is up.
Check OpenAI's status page
If ChatGPT is down for everyone, an outage is likely. Check OpenAI's status page; if there is an incident, the fix is to wait for OpenAI to resolve it.
Update the app
Open the App Store, Google Play, the Microsoft Store or the Mac App Store and update ChatGPT to the latest version. Outdated versions can fail to load or sign in.
Sign out and back in
A stale session can cause errors. Sign out of the app, then sign back in with your OpenAI account to refresh it.
Clear the cache or reinstall
Clear the app's cache, or uninstall and reinstall to remove corrupted data. Reinstall only from the official store listing to avoid copycats.
Check restrictions and device requirements
Make sure ChatGPT is available in your region and for your account's age settings, and that your device's operating system is new enough to run the current app.
Try the web app to isolate the problem
Open chatgpt.com in a browser. If the web app works but the native app does not, the issue is the app; if both fail, it is more likely your account, network or an outage.
Wait if you have hit usage limits
During high demand or after reaching free-tier limits, ChatGPT may pause responses. Wait and try again later, or review your plan limits on OpenAI's pricing page.
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Open MultipleChatWhy is the ChatGPT app not working?
Common causes are no internet connection, an OpenAI outage, an outdated app, a corrupted cache, a login or session problem, a region or age restriction, a device OS that is too old, or reaching usage limits during high demand. Work through each cause and apply the matching fix.
How do I know if ChatGPT is down or it is just me?
Check OpenAI's status page and try the web app at chatgpt.com on another device or network. If ChatGPT is down for everyone, it is likely an outage; if it works elsewhere, the problem is more likely your app, account or network.
The ChatGPT app won't load or keeps crashing — what should I do?
Update the app to the latest version, clear its cache or reinstall it from the official store, restart your device, and confirm your internet connection. If it still crashes, your device's operating system may be too old for the current app version.
How do I fix ChatGPT login or session errors in the app?
Sign out of the app and sign back in with your OpenAI account to refresh the session. If that fails, update the app, check your connection, and confirm you are using the correct sign-in method for your account.
How do I clear the ChatGPT app cache?
On Android you can usually clear cache in Settings under Apps. On other platforms, removing cached data often means signing out or reinstalling the app. Reinstall only from the official store listing to avoid copycats.
ChatGPT says it is at capacity or I hit my limit — what now?
During high demand the service can be busy, and free accounts have usage limits. Wait and try again later. If you frequently hit limits, review OpenAI's plans, but we do not quote prices — check OpenAI's pricing page.
Is ChatGPT not working because of my region or age settings?
Possibly. ChatGPT availability can depend on your region, and some access depends on account age settings. Confirm that ChatGPT is available where you are and that your account meets the requirements; see OpenAI's help center for specifics.
The web app works but the app does not — why?
If chatgpt.com works in your browser but the native app fails, the problem is usually the app itself: an outdated version, corrupted cache, or an OS that is too old. Update or reinstall the app, and in the meantime use the web app.
Use chatgpt.com to isolate app issues — no install needed.
iPhone & iPadDownload on iPhoneReinstall the official ChatGPT app from Apple’s App Store.
AndroidDownload on AndroidReinstall from Google Play and clear cache safely.
WindowsChatGPT for WindowsThe official desktop app via the Microsoft Store.
PricingIs the app free?Limits, free tier and what paid plans add.
SafetyOfficial vs fake appsReinstall only the real OpenAI app — spot copycats.